The New INFORMS Member Management Platform

The New Platform is Now Live!

The new member interface and management software platform will provide you with a more streamlined and user-friendly platform to interact with INFORMS and other members. 

The new platform will provide members with a streamlined experience, and ensure that any transaction process, whether registering for a conference or renewing your membership, is simple and secure. The platform is accessed via single sign-on so whether you are completing a transaction or simply connecting with fellow members, you will be able to complete all these tasks and more with ease from one location.

Click here to login

What to Expect

Reset your password to access the new member management platform

Now that the new platform is live, your first action will be to reset your password. You will receive an email with instructions on how to reset your password. Please let Customer Service know if you do not receive this email, and they will resend.

To access PubsOnLine, members will need to continue to use their former password through the end of the day, Tuesday, March 17

Improving our member experience
In addition to updating your password for the single sign-on, please review your member profile to ensure that all your existing information is accurate, as well as take a few moments to complete the additional fields in your profile. Not only will this enable us to learn more about our members, but can enable us to better target content to your interests and enhance your INFORMS experience. 

Questions?

Contact Customer Service

Customer Service is ready to help. Contact us at (800) 446-3676/(443) 757-3500 or by email at informs@informs.org.

FAQs

Skim our Frequently Asked Questions

How do I login to the new platform?

On Monday, March 16, an email will be sent to all members, providing a link with instruction to reset your INFORMS password. If you do not receive this email, contact Customer Service, or visit the Self Service Login page and select the “Forgot Your Password” option . Once your password has been reset, just enter your username and password on the Self Service Login page to log in.

How do I register for an event?

There are two ways to access meeting registration:
Login to your INFORMS account and click on the “Events” tab on the top navigation page. This will send you to our Events Calendar, which will allow you to register for an upcoming course or check to see what upcoming courses are available in your area. Visit any of the event sites and click the “Register” or “Register Now” button. This will send you to the Registration page, where you can register for the corresponding event or course.

How do I add a journal to my account?

Once logged in, click on the face icon (or your profile picture) and from the dropdown select “Profile.” There will be an option on the left-hand-side stating: “Renew/Review Membership.” From here you can make a request to add an additional journal or INFORMS community to your existing membership.

How do I change my primary email and phone number?

Once logged in, click on the face icon (or your profile picture) and from the dropdown select “Profile.” This will take you to the “My Info” page, where you can access and change member information, email & phone preferences, demographics, and social media accounts.

How do I change my password?

Once logged in, click on the face icon (or your profile picture) and from the dropdown select “Change Password.” The platform will ask for your username and then send a password reset email to the email address on file for your account.
Can’t remember your password to login? Visit the login screen and click on the link “Forgot Your Password?” Once your username has been verified, an email will be sent to the email address on file for your account. If you can’t remember your username, contact INFORMS Customer Service for further assistance.

How do I print my invoice?

Once logged in, click on the face icon (or your profile picture) and from the dropdown select “Profile.” There will be an option on the left-hand-side menu to select “Orders/Receipts.” This will allow you to download and print any outstanding or paid invoice.

How do I review my invoice/order?

Once logged in, click on the face icon (or your profile picture) and from the dropdown select “Profile.” There will be an option on the left-hand-side menu to select “Orders/Receipts.” This will allow you to download and print any outstanding or paid invoice.

How do I access INFORMS journals?

There are two ways to access your online publication journals:
Log in to your INFORMS Self Service account and click on the “PubsOnLine” tab on the top navigation bar. This will take you to INFORMS PubsOnLine, where after verification you can access your online journal subscriptions.
Visit https://pubsonline.informs.org/ and log in (in the upper right-hand corner) using your INFORMS Self Service credentials to access your online journal subscriptions.
NOTE: If accessing from a University Library that is a subscriber, access to the journals will be automatically provided.

How do I access INFORMS Connect?

There are two ways to access INFORMS Connect:
Log in to your INFORMS Self Service account and click on the “INFORMS Connect” tab on the on the top navigation bar. This will take you to INFORMS Connect, where after verification you can access the Open Forum and any of your subscribed groups based on community and committee participation.
Visit https://connect.informs.org/ and log in (“Sign in” button is in top right corner) using your INFORMS Self Service credentials to access the Open Forum and any of your subscribed groups based on community and committee participation.